Frequently Asked Questions
Do I need a permit?
Do I contact utility locating / JULIE?
What if it Rains?
We allow until the morning of your setup by 9am to decide if you still will be able to use your outdoor rental (typically the inflatables). We do not want you to pay for something that you will not use. If you still decided to go ahead with the rental and it rains, there is no refund or discount. Delivery times may need to be adjusted during rainy delivery mornings. Tents, well... that's one reason people rent them!
What happens if I have to cancel my reservation?
Specific item rentals such as tents and inflatables once reserved are unavailable to other customers. Last minute cancellations make it difficult for us to create a reservation. Cancellations with 8 or more days notice will have their entire deposit refunded, 7 days or less will lose their deposit. Tables and chairs do not carry a deposit.
What kind of payments do you accept?
We accept Cash, Check, Credit (Visa, Mastercard, Discover and AMEX) and debit cards.
When are tents setup?
We typically setup tents the day before your event and take down the following day. Larger events, such as weddings, are setup 2-3 days before the event date to allow for additional decorating and piece of mind. During extremely busy weeks, we may need to adjust the setup to 2 days before the event. Some events that require same day setup and/or takedown (such as those on public property or surprise parties) are scheduled to your needs and in some circumstances may have additional scheduling fees. We may need to adjust the the take down of the tent to a later day, if allowable, if it is raining.